PANDADOKU / SUPPORT
Support
Help with a puzzle, a purchase, or a small idea you would like to share.
Contact Sanfeng
wdlgame@gmail.com ↗How do I play?
Tap a cell to mark or unmark it, double-tap to place a panda, and drag to add or erase marks. Each row, column, and color must contain exactly one panda. Pandas cannot touch, even diagonally. The tutorial introduces the controls.
Where is my progress saved?
Unlocked levels, scores, and preferences are saved on this device, without a developer account or cloud sync. Reopening the game restarts the last selected regular level; its marks, lives, and timer are not restored. Check system backup settings before switching devices or deleting the app. We cannot restore local saves from a server.
What if I run out of tools?
You can choose a rewarded ad for 3 of the depleted hint or panda tool. After failing, a round can have one rewarded second chance, or you can restart for free. Ads need a connection and depend on availability and privacy choices. Cancelling or not earning a valid reward does not grant tools.
When do automatic ads appear?
There are no automatic interstitials in the first 10 levels. Later, they are attempted only when moving to the next level and after level and time conditions are met. The current implementation requires level 11 or above, at least 3 completions, and at least 180 seconds since launch or the last ad. If no ad is ready, the next level opens.
What does the one-time purchase remove?
The permanent remove-automatic-ads purchase in Settings removes automatic interstitials only. Optional rewarded ads remain; it does not include extra tools or a subscription. The store shows the price. Use Restore Purchases on the purchase screen with the original Apple Account. Retry later for pending or network issues. Apple handles refunds through its own process.
How can I change ad privacy choices?
Google UMP provides privacy messages where applicable. When a privacy options entry is required, an ad privacy entry appears in Settings to review or change choices. System tracking authorization and UMP choices are separate mechanisms. Contact us if an applicable option is unavailable.
How do I report a problem?
Email wdlgame@gmail.com with “Pandadoku”, the app version, device model, system version, steps, and time of the problem. Include only necessary screenshots. For purchases, describe the status; do not send Apple passwords, payment card details, or full purchase credentials.